CONTACT CENTERS & BPO SERVICES

Guatemala is fast becoming a preferred nearshore destination for Call/Contact Centers, shared services, and general BPO services.

Companies such as ExxonMobil and Shell Oil have established regional hubs in the country. Some multinational outsourcers present in Guatemala are 24/7, Digitex, Atento, CapGemini, and ACS-Inc.

A well established Call Center cluster allows for efficient industry adaptations.

Telecom Response times to the US are about 0.65 milliseconds and redundancy of fiber cables reaches levels of 99.99% with some major carriers. Couple this with the lowest T1 and E1 rates in the region.

There are about 65 additional small to medium sized call centers servicing industry, both local and international.

A qualified pool of bilingual-ready operators exists in the labor market.